Our jewelry is crafted with 14k gold, gold vermeil, 925 sterling silver, natural and lab-grown diamonds, and semi-precious stones, all nickel-free and ethically sourced.

Shipping times vary: 3-5 days for France, 5-7 days for Europe, 3-7 days for the US, and up to 20 days internationally. Express options are available.

Yes, non-customized items can be returned within 14 days in France/Europe or 30 days elsewhere. Return shipping is at your expense unless defective.

Yes, many items can be engraved with initials, dates, or symbols. Check product pages for options.

Absolutely, we use 80% recycled metals, ethically sourced natural diamonds, and eco-friendly lab-grown diamonds.

We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and Klarna (4 interest-free payments).

1. Add your favorite jewelry to the cart.
2. Review your cart and click “Checkout.”
3. Enter your shipping and payment information.
4. Confirm your order.
5. Receive an email confirmation.

You can modify or cancel your order within 2 hours of purchase by contacting contact@orvane.com. After this period, if the order is in preparation, no changes are possible.

Contact us within 7 days at contact@orvane.com with your order number and photos, if applicable. We’ll correct the issue (replacement or refund).

We ship worldwide: France, Europe, United States, Canada, and other countries (subject to customs restrictions).

• France: Free over 100 EUR, otherwise 9 EUR (standard, 3-5 business days) or 15 EUR (express, 1-2 days).
• Europe: Free over 120 EUR, otherwise 10 EUR (standard, 5-7 days) or 25 EUR (express, 2-3 days).
• United States: Free over 140 USD, otherwise 13 USD (standard, 3-7 days) or 32 USD (express, 1-2 days).
• Canada: Free over 140 CAD, otherwise 13 CAD (standard, 5-10 days) or 32 CAD (express, 2-3 days).
• International: Free over 160 USD, otherwise 16 USD (standard, 10-20 days) or 32 USD (express, 3-7 days). Fees are shown before payment. Delivery times exclude customs delays.

A tracking number is sent via email upon shipment. Contact us at contact@orvane.com if you encounter any tracking issues.

We accept:

• Credit/debit cards (Visa, Mastercard, American Express).
• PayPal.
• Apple Pay, Google Pay.
• Interest-free 4-installment payments via Klarna (subject to eligibility). All transactions are secured with SSL encryption.

• France/Europe: 14 days from receipt to return non-customized items (per EU law). Unused, in original packaging.
• United States/Canada/International: 30 days to return non-customized items, at our discretion.
• Customized items: Non-returnable, except for defects. Return shipping is at your expense, unless due to our error or a defect.

1. Contact contact@orvane.com with your order number.
2. Receive return instructions and address.
3. Package the item in its original packaging and ship it.
4. We process returns within 7-14 days of receipt.

• France/Europe: Refund (original payment method) or credit (+10% bonus, valid for 1 year).
• United States/Canada/International: Credit only (valid for 1 year). Initial shipping fees are non-refunded, unless due to our error.

Avoid water, perfumes, and chemicals, and store in its pouch. Clean with a soft cloth.

Reach us by email (contact@yourbrand.com).