Return and Refund Policy
Last Updated: April 13, 2025
We want you to love your Orvane jewelry. Here’s our policy:
4.1 Conditions
- Europe (including France): 14 days from receipt to return non-customized items (EU law). Unused, in original packaging. Return shipping at your expense, unless defective.
- United States, Canada, International: 30 days to return non-customized items, at our discretion. Unused, in original packaging. Return shipping at your expense, unless defective.
- Customized Items: Non-returnable, except defects.
4.2 Process
- Contact contact@orvane.com with your order number.
- Receive return instructions (you pay shipping, unless defective).
4.3 Credits and Refunds
- Europe: Refund (original payment) or credit (+10% bonus, valid 1 year) within 14 days of receipt.
- United States, Canada, International: Credit only (valid 1 year, sent by email) within 14 days.
- Initial shipping fees non-refunded, unless our error.
4.4 Defective Items
- Report within 7 days.
- Replacement or full refund (shipping included), at our discretion.
4.5 Non-Returnable
- Customized jewelry (except defects).
- Items damaged by use.